Four Tips for Providing Great Customer Service
When you are looking for something that will set you apart from the rest, you’ll find that, as a small business, you’ll be able to see a great deal of return when you make terrific customer service one of your highest priorities. If you consider yourself a small business, this probably means that you have very few employees, and frequently this number is whittled down to one, that one being you. Rather than serving as a detriment, this can actually be quite a positive thing, due to the fact that you can control every aspect of the way that you treat your customers. Take a look at a few steps below for ensuring your customer service ranks with the best.
1. Providing Discounts
If you have preferred customers, customers who have been with you since you started your business, make sure that you treat them well. They are what your company is based off of, and it is extremely advantageous to make sure that they keep coming back. Make a list of the customers that you consider your best clients and do something nice for them, whether you give them a discount on an order or you simply send them a gift with the next purchase. Word of mouth is still a great way to get business, so make sure that you treat your old customers right.
2. Be Proactive When It Comes To Complaints
When it comes to customer complaints you need to deal with them immediately. As a small business you do not have to get bogged down with paperwork. Get out in front of any issue that arises. Investigate and find out what the facts are. While we all know that the customer is not always right, one thing is for sure, if the good will of the customer becomes damaged it mat affect your bottom line.
3. Be personal
Although as a small business, you can certainly do all of your work on the computer, why would you want to? Email and even chat can be very impersonal, so go for the personal touch and include an option for them to give you a call. You’ll find that making contact in a way that lets them hear your voice is a great way to make sure that they remember you especially if you can make sure that their experience is a positive one.
4. Stick with your deadlines or explain why you can’t!
If you cannot deliver on time then you need to explain why. Reliability is the key to your success, so always try and deliver on time. As a small business your relationship with your customers is critical, a healthy relationship means that your business will have a good reputation, one that your customers can rely on. Communicate openly and always make sure that your customers know what is going on with their orders, bottom line under promise and over deliver.
Did you know? FACT: 68% of people will quit doing business with companies that have poor customer service. Find out how to give great customer service - get effective customer service tips at http://hubpages.com/hub/How-To-Give-Great-Customer-Service
- Kale McClelland